Privacy Policy

Snapfrozen is strongly committed to protecting your privacy. We want to provide a safe and secure environment for you and your data.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our goal is to protect your privacy and to give you a means to voice any questions or concerns you may have.

This policy applies only to Snapfrozen and not to other companies’ or organisations’ websites to which Snapfrozen Pty Ltd is linked.

Collection of information

Snapfrozen collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that one hundred people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth – they are ‘anonymous’ to us. Another example of Snapfrozen collecting anonymous information is when visitors to our site are invited to rate knowledgebase articles on the Snapfrozen website.

The second type of information that Snapfrozen collects is personal information. Snapfrozen will collect personal information that lets us know the specifics of our clients – name, email address, or postal address. With this information, Snapfrozen can provide a variety of personalised and enhanced services that are not available to anonymous visitors. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.

Sometimes, we may specifically ask for personal information about you when you sign up to purchase a service. Certain information may be required, such as your name, company name, ABN number, email address, billing address, credit card number, in order to provide that service or product to you. This information will be used to contact you regarding the products and services you have purchased from us.

Use of anonymous information

Snapfrozen automatically gathers anonymous information to monitor the use of our website, such as the numbers and frequency of visitors to the website and its areas, very much like television ratings that tell the networks how many people tuned in to a program. We only use such data in the aggregate. This collective data helps us determine how much our audiences uses parts of the site, so we can improve our website to assure that it is as easy to use asas possible. Snapfrozen may provide this aggregate data to other people.

Use of personal information

Snapfrozen will only use the personal information you have chosen to provide us for the purpose for which you provided it. Snapfrozen will not use it for any other purpose without your consent.


There will be occasions where it will be necessary for Snapfrozen to disclose your personal information to third parties. Snapfrozen may be required by law to disclose the information, or the Snapfrozn may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products and services online from Snapfrozen, we may need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside Snapfrozen unless you have authorised us to do so.

No sale of personal information

Under no circumstances will Snapfrozen sell or receive payment for licensing or disclosing your personal information.

Access and correction of personal data

If Snapfrozen holds your personal information, Snapfrozen will where possible provide you with access to the information (i.e through our Client Area). Snapfrozen will take reasonable steps to correct the information so that it is accurate, complete and up to date.


The Snapfrozen website provides secure socket layer (SSL) security for all billing and personal information and is designed to protect your privacy and security.

Complaints about privacy

If you have any complaints relating to online privacy issues on our websites, please email

While Snapfrozen accepts no liability for any material or links posted to the service, we will investigate all complaints.

Changes to Snapfrozen privacy policy

If we decide to change the Sanpfrozen Privacy Policy, we will post those changes here.