We're proudly based in Coffs Harbour, New South Wales, Australia.

Our business hours are 9am until 5pm, Monday to Friday, Australian Eastern Standard Time.

Our web hosting support desk is open 24 hours a day, 7 days a week, with a typical response time within one hour for support tickets. You can either log a ticket here, use our instant chat service (on the bottom right corner of this site) or email support@snapfrozen.com.au.

Note that sales, maintenance and billing requests are only handled during business hours.

Call us during business hours on 1300 655 722 or email us anytime using the links below. We’d love to hear from you!

Our office address is:
7a/30 Orlando St, Coffs Harbour, NSW, Australia, 2450
(Upstairs from Channel 7 Prime at the Cruikshank Centre)

Our postal address is:
PO BOX 105, Bellingen, NSW, Australia, 2454