For Outlook on Windows
- When in outlook choose to add a new account. If it is a fresh install of Outlook it will prompt to setup when you open. Otherwise choose 'Tools' and then 'Accounts'
- Enter your email address then click connect
- It will then lookup your email address and take you to the advanced setup. Choose IMAP
- On the IMAP account Settings enter in the incoming and outgoing mail server.
- The server will be "mail.<your domain>" i.e. mail.example.com.au
- Set the encryption method to "Auto"
- Click next. Enter your current email password. We are not able to tell you are current password only reset it to a new one as needed.
- Then choose Connect to finalise setting up your email. Allow time for outlook to connect and update your inbox. There should also be a test email in your inbox to confirm that the setup was successful.
For Outlook on an Apple Mac
- When in outlook choose to add a new account. If it is a fresh install of Outlook it will prompt to setup when you open. Otherwise choose 'File' and then 'Add Account'
- Enter your email address then click continue
- It will then lookup your email address and take you to the advanced setup. Choose IMAP
- On the IMAP account Settings enter your details.
- Emails address and username is your full email address i.e. name@example.com.au
- The server incoming and outgoing server will be "mail.<your domain>" i.e. mail.example.com.au
- Leave encryptions and ports as default.
- Then choose Connect to finalise setting up your email. Allow time for outlook to connect and update your inbox.