Snapfrozen is based in Bellingen New South Wales, Australia.

Our business hours are 9am until 5pm, Monday to Friday, Australian eastern standard time.

Our web hosting support desk is open 24 hours a day, 7 days a week, with a typical response time within one hour for support tickets and two minutes for instant chat. You can either log a ticket here, use our instant chat service (on the bottom right corner of this site) or email

Note that sales, maintenance and billing requests are only handled during business hours.

Call us during business hours on 0488 331 365 or email us anytime using the links below. We’d love to hear from you!

Our postal address is: PO BOX 105, Bellingen NSW 2454.

Web Hosting Support

  • All email issues
  • cPanel assistance
  • Website inaccessible
  Submit Request

Website Maintenance

  • Website changes
  • Website additions
  • Small bugs and other issues
  Submit Request

Billing and Accounts

  • Invoice questions
  • Account cancellations
  • Account level changes
  Submit Request


  • New sales enquiries
  • General questions and advice
  • Partner enquiries
  Submit Request