At Snapfrozen, we’re a highly creative, professional team of developers, designers and problem solvers.

We’ve been making the web work for business since 2001.

With years of experience in the web and customer service industries, we’re as passionate about innovation and technology as we are about collaborating and connecting with our clients.

Crafting unique, elegant digital solutions with your particular business needs in mind is what we do best.

Whether you need customised software, a complex database, online shop, or hosting for your current site, we’ve got you covered.

Contact us for a free, no-obligation chat about the best online options for your business.

We are proud to support a number of community initiatives.


Our Team


Donovan Craig

Development Director and Founder

With a background in customer support, and systems administration, and custom software development, Donovan is the link between Snapfrozen’s clients and technical resources.

Donovan started out at Telstra and Sausage Software before founding Snapfrozen in 2001. He has over 15 years web development experience and has successfully completed hundreds of web development projects.

Donovan was the first PHP developer in Australia to become Zend PHP certified.

Donovan’s innovative thinking and solutions-based approach keep Snapfrozen at the cutting edge of development. His passion for renewable resources drives the company forward in development for the solar industry.

Connect with Donovan on LinkedIn.



Mark Carpenter

Design Director

Mark has worked in the design industry for nearly 30 years and brings a wealth of design & user experience skills to Snapfrozen as our design director.

Originally from the UK (we won’t hold that against him) Mark trained as a designer and worked across Europe for some of the leading blue chip companies such as Panasonic, Sony and British Aerospace.  In 2002 Mark moved to Australia and formed thirtypointfour, a full service branding and web development agency.  Snapfrozen joined forces with Mark back in 2004, and has worked with him ever since, providing custom development and hosting infrastructure.

Mark’s one of those rare designers who is just as comfortable with the mechanics as he is the look and feel of the product, which allows us to really push the boundaries for our clients.

When Mark’s not up to his elbows in code, he’s an avid mountain biker and traveller, and spends his time with his family on the Coffs Coast.


Wesley Scrutton

Managing Director

Wesley has recently joined the team to help manage the growth we are experiencing and also help with our strategic focus on web, custom software development and CRM solutions for the renewable energy industry.

With a history in asset management and operational support systems for utility companies globally, and more recently customer marketing roles with FMCG clients, Wesley has a wealth of experience delivering common sense solutions to complex problems.

Connect with Wesley on LinkedIn.


Kendal Marsland

Project Manager

Kendal manages Snapfrozen’s projects to make sure they are kept on track and on time.

Kendal has a Bachelor of Applied Science in Planning and Management and has worked extensively as a project manager, branch manager and consultant in environmental fields in the UK and here in Australia.

In addition to skills in project management, customer service and government and business liaison, Kendal has a passion for eco-friendly technologies.


Scott Young

Business Development Manager

Scott brings with him a diverse and successful career in sales and sales management predominantly based around high value new technologies, information or services.

He has extensive experience establishing and finding the specific needs of a business in relation to information and research requirements through subscription based information and research, or custom research engagements.

We’re excited to have Scott on our team with his experience as a sales professional at all levels of business, from small business owners to global corporations with multiple levels of sponsorship and budgets.


Francis Beresford

Development Manager

Francis has over 10 years professional web development experience and is a ninja when it comes to back-end code and user interface design.

After starting out at Go4 in Melbourne, Francis moved to the UK and worked with leading UK agencies such as Precedent and Miniclip, before returning to work with Snapfrozen.

Francis has a great deal of experience when it comes to linking complex back-end code to modern, easy to use, interfaces.

Connect with Francis on LinkedIn



Arik De Guzman


Arik is a front-end designer who knows WordPress and our own snapCMS inside out. He is excellent with HTML/CSS markup design and has mastered mobile friendly designs for our clients.

His eye for new, exciting, fresh designs excite our clients time and time again and he assists our back-end team to perfect our users.


Ben Mewburn


Ben is a motivated professional with degrees in both environmental science and computer science – perfect for utilising in our expanding network of renewable energy solutions.

He has full stack development experience in multiuser CRM and ERP solutions with current language strengths in PHP; C#; SQL; Javascript/Typescript; HTML5. Ben is enthusiastic about applying his skill set to Snapfrozen’s custom development work and delivers work of the highest quality.



Jackson Tong


Jackson is a key member of our back-end development team. He excels at resolving maintenance issues in a timely fashion and works incredibly hard on any back-end task he is assigned. He is a vital contributor to our large renewable energy custom software development projects.



Mark Sabandal


Mark has over 7 years web development experience and is our go-to guy for API related work. His wide range of knowledge in PHP, Javascript, CSS, HTML and MySQL, amongst many other skills, makes him extremely versatile. His back-end development work is exemplary and database troubleshooting is a breeze with him in our team.



Ben Madden

Support Manager

Ben is a highly-experienced IT technician centred around client support who prides himself on high quality customer service with a focus on fast response and high closure rates.

With over ten years’ experience in small to medium sized businesses, he is an asset to our team with a well-rounded skill-set and ability to adapt to unexpected situations and changing business requirements.

We love Ben’s friendly and polite nature, and the enthusiasm he brings to this role. We are sure you will too!


Rey Suralta

Support Technician

Rey is our hosting support guy and expert in all things automation. Rey liaises with our customers and our hosting support team, to solve and assist web hosting related queries, super quick.

Rey can also assist you with moving over your email provisions to our new offering of Snapfrozen-supported Gsuite accounts as Google partners. All the benefits of the high reliability of Google, at the same price as Google with our additional support for free. When he’s not busy with all that, we throw him a bunch of other administrative tasks to keep him happy.



Stella Comidoy


Stella is an integral part of the Snapfrozen team. She ensures all our administrative tasks are taken care of with speed and precision. She is an incredibly versatile member of staff, assisting in a wide range of requirements from billing and finances, website content updates, office management and whatever else we can throw her way!